What Our Clients Say
We would like to extend our personal thanks to Wayne Griffiths from Raffino who has been our trusted advisor over the past three years. Wayne came with a good reference and went the extra distance to maintain regular visits to us in Melbourne. He has assisted us through the ups and downs of business operation to refocus, cut costs, develop new structures, set goals, and introduce financial accountability. Wayne’s personable and accommodating coaching provided the needed ‘outsider look’ into our family business and enabled us to take some calculated moves to significantly increase turnover and profitability. Thanks Wayne, and as always, glad to recommend your services.
Henry & Doug Burgess
Armcor Air Solutions
Skyline first started to work with Raffino in the aftermath of the Global Financial Crisis. At that time, Wayne really helped us to rebuild our company and we have continued working with him since. Now in the grip of the COVID-19 crisis, it is crystal clear how far we’ve come as a company thanks to Wayne. We have gone into this crisis in great shape. We have a clear understanding of our financial position and the levers we may need to pull as we come out of this. When we started working with him, it was for our very survival. A decade on, we are strong and confident and, instead of survival, we are looking for opportunities to arise from this crisis even stronger than before. It’s taken a lot of work to get us to this point, but Wayne has been instrumental in every stage of that journey and Skyline is all the better for his involvement.
Skyline Displays Australia
I would like to recommend Wayne Griffiths from Raffino. Wayne has guided us since October 2017, and we have found him above all confidential, passionate in what he does and committed to helping our business forward. He is really good with strategy, management accountability, sales direction and planning, H.R. and financials. A good all round coach with extensive experience and ready to impart that experience with ease and confidence.
I have colleagues that utilise his services, he was recommended to us and I would not hesitate in recommending him.
We have been working with Wayne since July 2015 and have found his services very valuable in helping us set up and maintain clear structure and strategy in our family business. In particular his help in developing company procedures and creating and achieving growth targets has been extremely beneficial.
I would be happy to recommend Wayne as a great asset to moving your business forward and keeping you on track to achieve your goals.
Duralloy Truck Bodies
When we first started working with Wayne our financing and budgeting was a mess, although we were exceptional at our role as medical professionals, we struggled with how to manage and run a business profitably and successfully. Wayne soon had our business humming along and helped us understand the key levers required to run a profitable practice. Within a short period of time we had almost doubled our profitability. We highly recommend his service to anyone looking to seriously improve their profitability and business knowhow.
Dr Mike Woodham
Sugarland Animal Hospital
Wayne has been instrumental in successfully guiding us through what was to us, uncharted waters. As our business grew quickly, many challenges arose that we hadn’t faced before. Wayne was able to give us the confidence to make strategic and operational decisions that we weren’t entirely comfortable with at the time, but have in turn progressed the business to the next level, allowing us to take advantage of opportunities that we may not have been able to without his direction. We would like to thank Wayne for his assistance, and can highly recommend his services.
Wayne Griffiths from Raffino has been our business advisor since early 2019. He came highly recommended from other business owners we knew who were working with him. Wayne has been an excellent sounding board for us as Directors of our Company. Even though we have been operating 26 years, he has provided an outside ear and an overview of the business to refresh the way we look at what we do. He has been there to confirm decisions we have been unsure of, and helped to resolve different challenges we have faced more recently. Wayne has been an invaluable help during COVID-19, and we were able to take affirmative action and pivot quickly in an uncertain time, with our business benefiting from that. We have found previous business advisors lacking in knowledge and constructive feedback on figures, targets and effective ratios. Having that extra eye and Wayne’s expertise to review our business figures has been very helpful. We have also found Wayne to respond quickly and be always available.
We have been working with Wayne Griffiths from Raffino since June 2014. We are very excited with the progress and the direction the coaching is taking our business. Raffino are assisting us in a hands on manner to move our business forward in a much more structured way, to achieve the business objectives we have set. By implementing many of the Raffino systems and tools into our business, we are now working ‘on our business rather than just in it’, with very real returns in both turnover and profitability. I have no hesitation in recommending Wayne to anybody who wishes to move their business to a whole new level.
Duratray Transport Equipment
The accountability levels for directors has increased dramatically and it is excellent to have a helicopter view of the business from an outside consultant. The new ideas and strategies have given very quick results and Wayne has put forward many tried and tested solutions to a large portion of the problems that R&BS was facing. We highly recommend Wayne and Raffino to any company that is looking to increase its value to customers and shareholders.
Roof & Building Service
Brymad Truck Transmissions
Techsafe Automotive Seating Solutions
Ian & Janelle Kearley
We have comprehensively broken down each area of the business into its component parts so we intimately understand all areas in our business. Wayne has helped us, as leaders and managers of our business, to build a productive team of employees and a positive culture within our workplace.
Investing the time away from our day to day work to meet regularly with Wayne has allowed us to have a greater depth of understanding of how our business works, and control of our business. It has allowed us to meet many of our short to medium term goals including greatly improved financial return from the business, buying a commercial property, encountering less day to day problems, less need to be involved in ‘everything’ and therefore more time for us to work on developing the business.
Wayne’s program has left us with more knowledge, control and understanding of our business than ever before. We now have a clear plan for the future direction of the business as well as the activities that we as Directors need to undertake to achieve that reality. I strongly recommend Raffino to any business owner.
It became apparent that our company was lacking in structure and procedures. Whilst we had vast experience in our trade industry, we were deficient in a number of leadership and management fundamentals.
In mid 2008 we were referred to Wayne Griffiths who subsequently met with us to discuss our key issues. Wayne recognised very quickly the areas where we required assistance, and what changes were required to allow us to reach our full potential.
Wayne has helped us in more ways than we ever expected. With their ongoing assistance we have implemented some major structural changes, key processes, growth strategies, and documentation which have already significantly strengthened our business.
We are very happy with their support and would recommend them to anyone.
Management of our operation has been streamlined as a consequence of systems development in key areas like production and marketing. We also have a comprehensive set of key performance indicators which allows us to monitor performance monthly, and then drive the business forward.
We will continue to use the services of Raffino to assist us with our ongoing business development.
Australian Lawn Concepts
With Wayne’s help we won the National Franchisee of the Year award for the Worldwide Online Printing Group – Thanks Wayne!
Franchisee – Worldwide Online Printing Hamilton
By the end of our sessions, I had in place a Business Plan that would guide me through the next 3 years in my business. It seems a cliché, but it is true, write it down and it is more likely to happen and that is exactly what happened for me. I have revisited that business plan every 12 months and call on Wayne whenever I need that extra bit of guidance. I have reached my KPIs each year, fulfilled the majority of my strategies and objectives and have purchased a property from where I now run my business; this purchase was in my original Business Plan!
Final Touch Australia
Lloyd Grey Design
With Wayne’s expertise we have developed specific tools to enable measurement of key performance requirements and this ensures that my business is performing at a peak level. Allocating time to work “on the business” as opposed to “in the business” is essential and I find my sessions with Wayne result in another wave of business improvement opportunities. I highly recommend Raffino Business Solutions as business improvement consultants.
Superior Broadband Services
If you would like to to get results like these clients above, then get in touch today.
Get in contact using the form below or call 0408 773 817.