Wayne Griffiths from Raffino Business Solutions has been working with Maleny Physiotherapy as a business advisor for 5 years. Wayne utilises and implements a very clear and well defined process which has enabled us to develop business tools such as business plans, budgets, key performance indicators, and marketing plans.
We have comprehensively broken down each area of the business into its component parts so we intimately understand all areas in our business. Wayne has helped us, as leaders and managers of our business, to build a productive team of employees and a positive culture within our workplace.
Investing the time away from our day to day work to meet regularly with Wayne has allowed us to have a greater depth of understanding of how our business works, and control of our business. It has allowed us to meet many of our short to medium term goals including greatly improved financial return from the business, buying a commercial property, encountering less day to day problems, less need to be involved in 'everything' and therefore more time for us to work on developing the business.

Mary Bagshaw
Director
Maleny Physiotherapy

Encara worked with Raffino Business Solutions over a 6 month period beginning in early 2009. As an organisation, we were basically looking to develop appropriate systems, documentation and policies for all aspects of the business. We have achieved that and a whole lot more. Wayne took us through a process that focused our business plan and brought the business direction in line with our personal goals. Of the greatest value, has been our work on Key Performance Indicators for our business.
Wayne’s program has left us with more knowledge, control and understanding of our business than ever before. We now have a clear plan for the future direction of the business as well as the activities that we as Directors need to undertake to achieve that reality. I strongly recommend Raffino to any business owner.

Brad Packer
Director
Encara

Lightscope are a family business which has been established for over 22 years. We were progressively growing, but unsure of the steps to enable this to happen effectively and efficiently.
It became apparent that our company was lacking in structure and procedures. Whilst we had vast experience in our trade industry, we were deficient in a number of leadership and management fundamentals.
In mid 2008 we were referred to Wayne Griffiths who subsequently met with us to discuss our key issues. Wayne recognised very quickly the areas where we required assistance, and what changes were required to allow us to reach our full potential.
In 15 months, Raffino Business Solutions have helped us in more ways than we ever expected. With their ongoing assistance we have implemented some major structural changes, key processes, growth strategies, and documentation which have already significantly strengthened our business.
We are very happy with their support and would recommend them to anyone.

Vicki Jones
Operations Manager
Lightscope

Australian Lawn Concepts have used the services of Raffino Business Solutions since early 2006, starting with the Business Planning Program. We have continued to utilise Wayne on a monthly basis through the Raffino Business Management Program.
The assistance provided by Raffino has delivered tangible, positive outcomes for our business. As in any small business we are always looking for ways to increase the profitability of our operation. With the assistance of Raffino we have achieved an overall strong return on our business capital, through implementation of a number of growth strategies.
Management of our operation has been streamlined as a consequence of systems development in key areas like production and marketing. We also have a comprehensive set of key performance indicators which allows us to monitor performance monthly, and then drive the business forward.
We will continue to use the services of Raffino Business Solutions to assist us with our ongoing business development.

John Keleher
Managing Director
Australian Lawn Concepts

Worldwide Online Printing have worked with Wayne Griffiths of Raffino Business Solutions for 2 years. During that time Wayne has helped me to understand the critical success factors of my business which has enabled me to strengthen my team, improve my bottom line and become more knowledgeable about my own business.
With Wayne’s help we won the National Franchisee of the Year award for the Worldwide Online Printing Group – Thanks Wayne!

Stephanie Walls
Franchisee – Worldwide Online Printing Hamilton

In 2006, after having been in business for around one and a half years a friend of mine suggested I look into obtaining a Business Advisor. I became a client of Wayne’s straight after that. While at the time I did not feel like I had a minute to spare, I am so glad I found the time, as it has made a huge difference as to how I look at my business. It was also great to have a person who was sitting outside of my business looking in to open my eyes to the things that were blocking me from progressing.
By the end of our sessions, I had in place a Business Plan that would guide me through the next 3 years in my business. It seems a cliché, but it is true, write it down and it is more likely to happen and that is exactly what happened for me. I have revisited that business plan every 12 months and call on Wayne whenever I need that extra bit of guidance. I have reached my KPIs each year, fulfilled the majority of my strategies and objectives and have purchased a property from where I now run my business; this purchase was in my original Business Plan!

Jennifer O’Neil
Director
Final Touch Australia

We originally met and began working with Wayne Griffiths in 2005. Following the establishment of Raffino Business Solutions in 2007, it made good business sense for Lloyd Grey Design to continue the working relationship.
As a trusted business coach and advisor, Raffino assists us to set achievable goals and targets, not just in business, but in our personal lives as well. We are continually encouraged and empowered through sound advice and guidance, backed up by proven business systems. This has resulted in the creation of a stronger, more profitable business, well equipped for continued success into the future.

Nicki Lloyd
Director
Lloyd Grey Design

With the benefit of years of experience in my field and a Bachelor of Business behind me I chose to become a business owner and started to employ people. I soon realised that making a reasonable profit requires first knowing what balls you have to play and then keeping them all in the air without letting any of them drop. I was very good at playing most of the balls but not so good at others. I needed someone to keep me on track. Wayne Griffiths, over the past three years, has helped me to develop a formula for our business success.
With Wayne’s expertise we have developed specific tools to enable measurement of key performance requirements and this ensures that my business is performing at a peak level. Allocating time to work “on the business” as opposed to “in the business” is essential and I find my sessions with Wayne result in another wave of business improvement opportunities. I highly recommend Raffino Business Solutions as business improvement consultants.

Susie Stack
Director
Stack Masula

Raffino was referred to our company by our accountant in early 2009. We engaged Raffino to help implement policies and procedures for our employee’s and sub contractors. Over the last six months Wayne has developed these documents and helped implement them throughout our organisation. Wayne’s sound understanding of business finance and structure has been very useful for our business. I would recommend Raffino to other business owners who are looking to improve the performance of their business.

Dale Laube
Managing Director
Superior Broadband Services

When we started working with Wayne in May 2008 our business was in a phase of rapid growth.  Wayne helped us to clarify our plan for the business, identify the steps necessary to make this happen and set benchmarks and specific goals so that we could monitor our success. 

With his assistance we implemented an administration system that enabled us to efficiently manage the enormous changes that were occurring. We now meet quarterly as part of the Business Management Program. This forum allows us to monitor progress and discuss issues that impact on the further development of the business.

Through this process we are able to clearly identify and develop strategies to address all weaknesses, opportunities and threats to the business. We are also able to reflect on the “big picture” and feel positive about the achievements we have already made. We really value Wayne’s advice and have benefited greatly from his input.

Wendy Astbury
Director
Junction Road Physiotherapy