Concerned that my rapidly expanding business was experiencing considerable growing pains, I engaged Wayne Griffiths on the recommendation of my accountant. It was worth every cent. Wayne’s calm, practical approach helped me transform a good business into a potentially great business.
We already had a great team and good systems, but nothing was documented, leaving my business very exposed. Key team members were overloaded and, instead of spending my time on developing and promoting my business, I was bogged down in administrative tasks that were undermining my energy and effectiveness.
Wayne put in place a streamlined, easy to follow system of filing electronic records; he helped us document our policies and procedures, define job roles, and develop our annual budget and marketing strategy. He assisted with recruiting a now invaluable new team member and put in place financial reporting procedures so I can better assess business performance. No job was too big or too small for Wayne.
I highly recommend Raffino Business Solutions and will definitely be calling on Wayne’s assistance again in the future.

Shelley Boyd
Boyd Blue

We have been business partners in this Physiotherapy/Allied Health practice for 16 years now. Steady growth over that time has seen the practice evolve from its humble beginnings to a solid, successful business providing employment to 20 people.
Running a business of this size comes with many challenges. The last few years we have spent time systemising the business so it is not so reliant on our day to day input. Working with Wayne has given us greater clarity on the future direction of the business. He designed Key Performance Indicators specific to our needs, an invaluable tool to measure productivity and growth. We meet with Wayne regularly to discuss direction, strategy, planning, problem solving and development of the business.
Wayne sets tangible goals for us based on the outcomes that we are looking for. He has never told us how to run the business, instead he provides his own expertise as guidance and gently challenges our thinking so we can achieve our best. We have really enjoyed working with Wayne and see him as valuable mentor and asset to the business.
If you've made the decision that you actually want to own and run a business instead of just providing yourself with employment, then enlisting the services provided by Raffino should be an essential part of your strategy.

Kathy Carson and Tom Carson
Sandgate Physical Health Clinic

I was introduced to Wayne Griffiths from Raffino in late 2009 through the Jobs Assist program offered by the Queensland Government.
In the wake of the Global Financial Crisis, our business was in tatters. Several key staff had left, losses were mounting and the very survival of our 26 year old business was in question.
Wayne worked with us first to get a handle on where we were and to help us identify the things we needed to do to be successful. He completed this work over a month and provided us with a blueprint for getting the business back on track.
In March 2010, he began working with us again to implement these changes with monthly meetings over a period of 6 months. This was the second stage of the Job’s Assist program. We reworked our company financials and got a firm handle on our Critical Success Factors.
Through Wayne, our Management Team gained “Clarity” and a common purpose. Along the way, he helped our management team work better together and his influence really began to be reflected in our company’s performance.
Since the completion of the Jobs Assist program, we have retained Wayne to continue working with us on a monthly basis. This is primarily with our Management Team, but has also involved one-on-one executive coaching.
The results… From substantial losses a year and a half ago, our business staged a $470,000 turnaround in Financial Year 2010-2011 to achieve a solid profit. In Financial Year 2011-2012, we expect to build on those profits with a record net profit result.
The key benefit that Wayne has brought to Skyline is the realisation that we have the knowledge, expertise and drive within our business to be outstanding. It doesn’t all come from him, but rather he has helped us to tap into it ourselves. So, whilst we have plans to retain his services for some time yet, we don’t feel we need to be tied to him forever. In other words, he is building the strength within us, not our dependency on him.
In just 20 months, we’ve transitioned from a company in “melt down” to one more positive about the future than ever before. As a business owner, I’ve never worked harder, but then I’ve never had as much fun either. We’re breaking new ground and it feels great!
I can’t speak highly enough about Wayne and the work he has done for Skyline.

Ken Cunz
Skyline Displays Australia

I have utilised Wayne Griffiths from Raffino for over five years to assist me with my two companies; Academy Hospitality Australia (The Academy) and Trojan Corporate. Wayne assisted with my original Growth Plan for Trojan Corporate back in 2006, and currently assists us under a monthly retainer service as a Business Advisor to The Academy.
When I created The Academy with a new business partner back in 2008, I did not hesitate to engage Wayne to help us structure our Growth Plan, as well as provide that monthly sounding board for my business partner and I to bounce our strategies off, and ensure we are addressing our business essentials.
Wayne has a unique way of maintaining a professional relationship at the same time as having quite an intimate knowledge of our business and staff members, who all embrace Wayne as part of our team.
When I look at my P & L every month to examine my expenses, I always consider the monthly service fee that we pay to Raffino to be one of the most important and worthwhile. If you have any questions, or if I can be of any assistance whatsoever, please do not hesitate to call me anytime on 0417 632 311.

Justin McGurgan
Managing Director
The Academy

Wayne Griffiths from Raffino Business Solutions has been working with Maleny Physiotherapy as a business advisor for 7 years. Wayne utilises and implements a very clear and well defined process which has enabled us to develop business tools such as business plans, budgets, key performance indicators, and marketing plans.
We have comprehensively broken down each area of the business into its component parts so we intimately understand all areas in our business. Wayne has helped us, as leaders and managers of our business, to build a productive team of employees and a positive culture within our workplace.
Investing the time away from our day to day work to meet regularly with Wayne has allowed us to have a greater depth of understanding of how our business works, and control of our business. It has allowed us to meet many of our short to medium term goals including greatly improved financial return from the business, buying a commercial property, encountering less day to day problems, less need to be involved in 'everything' and therefore more time for us to work on developing the business.

Mary Bagshaw
Director
Maleny Physiotherapy

Encara worked with Raffino Business Solutions over a 6 month period beginning in early 2009. As an organisation, we were basically looking to develop appropriate systems, documentation and policies for all aspects of the business. We have achieved that and a whole lot more. Wayne took us through a process that focused our business plan and brought the business direction in line with our personal goals. Of the greatest value, has been our work on Key Performance Indicators for our business.
Wayne’s program has left us with more knowledge, control and understanding of our business than ever before. We now have a clear plan for the future direction of the business as well as the activities that we as Directors need to undertake to achieve that reality. I strongly recommend Raffino to any business owner.

Brad Packer
Director
Encara

Lightscope are a family business which has been established for over 22 years. We were progressively growing, but unsure of the steps to enable this to happen effectively and efficiently.
It became apparent that our company was lacking in structure and procedures. Whilst we had vast experience in our trade industry, we were deficient in a number of leadership and management fundamentals.
In mid 2008 we were referred to Wayne Griffiths who subsequently met with us to discuss our key issues. Wayne recognised very quickly the areas where we required assistance, and what changes were required to allow us to reach our full potential.
In 15 months, Raffino Business Solutions have helped us in more ways than we ever expected. With their ongoing assistance we have implemented some major structural changes, key processes, growth strategies, and documentation which have already significantly strengthened our business.
We are very happy with their support and would recommend them to anyone.

Vicki Jones
Operations Manager
Lightscope

Wayne Griffiths from Raffino Business Solutions has provided our physiotherapy business with the guidance and support required to control our own destiny.
As a husband and wife team with small children, our sole family income is reliant on the success of our business. Since working with Wayne we can now control the stress associated with small business management, whether relating to finance, staff employment, or customer satisfaction.
The support provided is personable, clear and goal orientated, allowing us to focus our energy and time to improve the way we do business. With Wayne's assistance we have imlemented an effective electronic systems structure, and a detailed Key Performance Indicator report which tells us exactly how the business is performing every month. We meet with Wayne once a quarter, and over the last 18 months we have been able to achieve short term financial security and significantly reduce the stress associated with running our business.

Pete and Jess Miller
NuMoves Physiotherapy

Australian Lawn Concepts have used the services of Raffino Business Solutions since early 2006, starting with the Business Planning Program. We have continued to utilise Wayne on a monthly basis through the Raffino Business Management Program.
The assistance provided by Raffino has delivered tangible, positive outcomes for our business. As in any small business we are always looking for ways to increase the profitability of our operation. With the assistance of Raffino we have achieved an overall strong return on our business capital, through implementation of a number of growth strategies.
Management of our operation has been streamlined as a consequence of systems development in key areas like production and marketing. We also have a comprehensive set of key performance indicators which allows us to monitor performance monthly, and then drive the business forward.
We will continue to use the services of Raffino Business Solutions to assist us with our ongoing business development.

John Keleher
Managing Director
Australian Lawn Concepts

Worldwide Online Printing have worked with Wayne Griffiths of Raffino Business Solutions for 4 years. During that time Wayne has helped me to understand the critical success factors of my business which has enabled me to strengthen my team, improve my bottom line and become more knowledgeable about my own business.
With Wayne’s help we won the National Franchisee of the Year award for the Worldwide Online Printing Group – Thanks Wayne!

Stephanie Walls
Franchisee – Worldwide Online Printing Hamilton

In 2006, after having been in business for around one and a half years a friend of mine suggested I look into obtaining a Business Advisor. I became a client of Wayne’s straight after that. While at the time I did not feel like I had a minute to spare, I am so glad I found the time, as it has made a huge difference as to how I look at my business. It was also great to have a person who was sitting outside of my business looking in to open my eyes to the things that were blocking me from progressing.
By the end of our sessions, I had in place a Business Plan that would guide me through the next 3 years in my business. It seems a cliché, but it is true, write it down and it is more likely to happen and that is exactly what happened for me. I have revisited that business plan every 12 months and call on Wayne whenever I need that extra bit of guidance. I have reached my KPIs each year, fulfilled the majority of my strategies and objectives and have purchased a property from where I now run my business; this purchase was in my original Business Plan!

Jennifer O’Neil
Director
Final Touch Australia

We originally met and began working with Wayne Griffiths in 2005. Following the establishment of Raffino Business Solutions in 2007, it made good business sense for Lloyd Grey Design to continue the working relationship.
As a trusted business coach and advisor, Raffino assists us to set achievable goals and targets, not just in business, but in our personal lives as well. We are continually encouraged and empowered through sound advice and guidance, backed up by proven business systems. This has resulted in the creation of a stronger, more profitable business, well equipped for continued success into the future.

Nicki Lloyd
Director
Lloyd Grey Design

With the benefit of years of experience in my field and a Bachelor of Business behind me I chose to become a business owner and started to employ people. I soon realised that making a reasonable profit requires first knowing what balls you have to play and then keeping them all in the air without letting any of them drop. I was very good at playing most of the balls but not so good at others. I needed someone to keep me on track. Wayne Griffiths, over the past three years, has helped me to develop a formula for our business success.
With Wayne’s expertise we have developed specific tools to enable measurement of key performance requirements and this ensures that my business is performing at a peak level. Allocating time to work “on the business” as opposed to “in the business” is essential and I find my sessions with Wayne result in another wave of business improvement opportunities. I highly recommend Raffino Business Solutions as business improvement consultants.

Susie Stack
Director
Stack Masula

Raffino was referred to our company by our accountant in early 2009. We engaged Raffino to help implement policies and procedures for our employee’s and sub contractors. Over the last six months Wayne has developed these documents and helped implement them throughout our organisation. Wayne’s sound understanding of business finance and structure has been very useful for our business. I would recommend Raffino to other business owners who are looking to improve the performance of their business.

Dale Laube
Managing Director
Superior Broadband Services

When we started working with Wayne in May 2008 our business was in a phase of rapid growth. Wayne helped us to clarify our plan for the business, identify the steps necessary to make this happen and set benchmarks and specific goals so that we could monitor our success.
With his assistance we implemented an administration system that enabled us to efficiently manage the enormous changes that were occurring. We now meet quarterly as part of the Business Management Program. This forum allows us to monitor progress and discuss issues that impact on the further development of the business.
Through this process we are able to clearly identify and develop strategies to address all weaknesses, opportunities and threats to the business. We are also able to reflect on the “big picture” and feel positive about the achievements we have already made. We really value Wayne’s advice and have benefited greatly from his input.

Wendy Astbury
Director
Junction Road Physiotherapy