Info Sheets & Analysis Tools

A major part of improving business performance and creating lasting business change results from the transfer of knowledge to our clients.

To facilitate this transfer of knowledge, Raffino Business Solutions have developed a significant number of Information Sheets, covering a range of topics to assist business owners to improve their knowledge and their business performance. These Information Sheets, Policies and Procedures act as a structured resource for our clients to refer to and use as they build and refine their business.

Raffino Business Solutions have also developed a significant number of Analysis Tools and Documents to assist the business owner. These include tools such as Strategic Business Plan templates, Financial Analysis tools and tools to improve Team Performance.

Raffino clients have complimentary access to a range of Information Sheets, Procedures, Polices, Documents and Analysis Tools when they engage Raffino Business Solutions.

These are also available for purchase by all business owners. Simply contact Raffino Business Solutions on 07 3315 6576 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more details.

Administration

  • Implementing an Administration System
  • Process Mapping for Better Productivity
  • Implementing Key Performance Indicators


Business Planning

  • How Business Functions Interact
  • The Business Building Process


Finance

  • A Guide to Budgeting
  • Better Debtor Management
  • Better Inventory Management
  • Calculating Break-Even Points
  • Driving Financial Performance
  • Business Expansion Using Break-Even Point Analysis
  • Financial Ratios Explained
  • Improving Cash Flow
  • Calculating Mark Up versus Gross Margin
  • Price Discounting Table and Impact on Gross Margin
  • Price Increase Table and Impact on Gross Margin
  • Pricing Techniques
  • Strategies for Overcoming Low Profitability
  • Understanding the Balance Sheet
  • Understanding the Profit and Loss
  • How the Balance Sheet and Profit & Loss Interact


Team Performance

  • Collaboration – A Success Formula
  • Employee Retention and Engagement Initiatives
  • Possible Interview Questions
  • Core Values – Building the Desired Culture
  • Improving Employee Productivity


Marketing

  • Marketing in Small Business
  • Identifying Your Unique Selling Proposition


Personal Development

  • Developing a Personal Pathway
  • Forming Great Relationships

Production

  • Choosing Suppliers to Support Your Business

Sales and Customer Service

  • Bundling Products to Increase Sales

Administration

  • Identifying Required Policies
  • Identifying Required Procedures
  • Identifying Required Documents
  • Administration Systems Master Register
  • Procedure Template
  • Management Meeting – Checklist of Business Drivers
  • Management Meeting – Action List Template
  • Key Performance Indicator Identification List
  • Key Performance Indicator Report Template
  • Continuous Improvement Log


Business Audit

  • Business Analyser
  • Business Diagnostic Questionnaire
  • Strategic Business Plan Template
  • Business SWOT Template


Business Planning

  • Analysing the Industry Structure
  • The Ultimate Situation Worksheet
  • Strategy Implementation Worksheet
  • Strategic Options and Growth Method Worksheet


Finance

  • Credit Application Form
  • Financial Health Calculation Worksheet


Team Performance

Documents

  • Applicant Acknowledgement Letter
  • Applicant Rejection Letter
  • Possible Interview Questions
  • Applicant Reference Check
  • Applicant Evaluation Form
  • Offer of Employment Letter
  • New Team Member Induction Checklist
  • Team Member Details Form
  • Position Description Template
  • Employment Contract
  • Leave Request Form
  • Trade Practices Act Training
  • Employee Survey Form
  • Time Management – Identifying Interruptions to Workflow
  • Productivity Map – Identifying Quality Time Activities
  • Taking the Team from Independence to Collaboration
  • Travel Expense Form
  • Vehicle Accident Report Form
  • Employee Exit Checklist
  • Employee Exit Interview Questions


Standard Procedures

  • Applying for Leave
  • Answering the Phone
  • Handling Client Complaints
  • Completing Performance Appraisals
  • Faxes and Emails
  • New Team Member Induction
  • Office Cleaning
  • Recruitment and Selection
  • Serving Customers
  • Training Employees


Standard Polices

  • Anti-Discrimination
  • Appearance and Uniforms
  • Code of Conduct
  • Company Travel
  • Company Vehicles
  • Computers, Internet and Email
  • Disciplinary Action
  • Drugs and Alcohol
  • Handling the Media
  • Intellectual Property
  • Mobile Phones
  • Outside Employment
  • Privacy and Confidentiality
  • Social Functions
  • Training and Development
  • Workplace Harassment and Bullying
  • Workplace Health and Safety


Marketing

  • Branding your Business
  • Mystery Shopper Report
  • Weekly Marketing Planner


Personal Development

  • Identifying Core Desires
  • Improving Family Relationships
  • Personal Pathway Worksheet


Production

  • Fabrication Costing Worksheet
  • Professional Services Profitability Calculator
  • Variation to Job Form
  • Non Conformance Register


Sales and Customer Service

  • Quote Register